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Apologies for my radio silence lately, folks! If you thought I’d been abducted by aliens or joined a secret society of IT wizards, well, I hate to burst your bubble but the truth is a tad less dramatic. I’ve been on a 6-month odyssey of HaloPSA implementations for MSPs, thanks to a shiny new partnership…
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Let’s face it, the world of file storage and collaboration can be a bleak and confusing wasteland, and MSPs are often left to navigate the chaos for their clients. But fear not, dear reader, for in this darkly humorous and nihilistic guide, we’ll shine a light on two popular options: Azure Files and Egnyte. We’ll…
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Introduction One of the many things that greatly inconvenience me on a regular basis is QA review for call recordings. You should be reviewing calls regularly during probationary periods of employees to ensure service delivery is high quality and to correct any issues or provide additional training. You should be reviewing “problem” or “complaint” calls,…
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Microsoft Graph and Twilio and HaloPSA, oh my! Introduction How do you know that person calling your helpdesk is who they say they are? Social engineering a helpdesk employee is a highly effective method of bypassing physical and logical access controls to breach an environment. This is a big enough problem in single silo organizations…
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Recession-proof your MSP in a way your staff won’t hate you for Introduction If you’ve been ’round these parts any length of time you’ll know that I don’t make a habit out of heaping undeserved praise upon vendors. Most of them deserve nothing but our contempt for doing things like making us sit through hour-long…
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HaloPSA: The Missing Manual Series – Volume II Introduction Back in May I dropped a hot piece of PowerShell in your laps with Part I, which covered some advanced Azure automation techniques with HaloPSA to create on-premises AD user accounts directly from Halo. That article is a prerequisite to this one and you absolutely need…
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How malware f***ed around and found out Intro and Background I’ve been waiting a long time to review Blackpoint Cyber. My day job has been a customer of BPC for years and it has always been a product that makes me feel warm and fuzzy inside. However, despite a few “isolations” of machines over the…
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The MSP Automator reviews Sea-Level Operations, a business and process coaching firm that specializes in the MSP space.
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Azure is really cool. Like, really cool. It can be really hard for MSPs to keep up with the flurry of technologies Microsoft blasts out at an insane pace. Unless you have the time, mandate, or the raw interest, keeping on the cutting edge of the Azure ecosystem can be a full time job in…
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HaloPSA: The Missing Manual Series – Volume I Introduction You know what I love? Automation. You know what I hate? Shitty documentation. I’m a huge fan of HaloPSA. I’m not a huge fan of HaloPSA’s (lack of) advanced documentation. At my day job we recently made the switch and I’m learning to cope with the…
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