Category: Azure
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File Share Smackdown: Azure Files vs. Egnyte
Let’s face it, the world of file storage and collaboration can be a bleak and confusing wasteland, and MSPs are often left to navigate the chaos for their clients. But fear not, dear reader, for in this darkly humorous and nihilistic guide, we’ll shine a light on two popular options: Azure Files and Egnyte. We’ll…
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Call Recording Quality Assurance Review With Azure Cognitive Services
Introduction One of the many things that greatly inconvenience me on a regular basis is QA review for call recordings. You should be reviewing calls regularly during probationary periods of employees to ensure service delivery is high quality and to correct any issues or provide additional training. You should be reviewing “problem” or “complaint” calls,…
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One-Click User Identity Verification from HaloPSA
Microsoft Graph and Twilio and HaloPSA, oh my! Introduction How do you know that person calling your helpdesk is who they say they are? Social engineering a helpdesk employee is a highly effective method of bypassing physical and logical access controls to breach an environment. This is a big enough problem in single silo organizations…
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PowerShell Quick Script: Temporary Access Pass
Azure is really cool. Like, really cool. It can be really hard for MSPs to keep up with the flurry of technologies Microsoft blasts out at an insane pace. Unless you have the time, mandate, or the raw interest, keeping on the cutting edge of the Azure ecosystem can be a full time job in…
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HaloPSA – Azure AD User Creation with Azure Automation
HaloPSA: The Missing Manual Series – Volume II Introduction Back in May I dropped a hot piece of PowerShell in your laps with Part I, which covered some advanced Azure automation techniques with HaloPSA to create on-premises AD user accounts directly from Halo. That article is a prerequisite to this one and you absolutely need…
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HaloPSA – AD User Creation with Azure Automation
HaloPSA: The Missing Manual Series – Volume I Introduction You know what I love? Automation. You know what I hate? Shitty documentation. I’m a huge fan of HaloPSA. I’m not a huge fan of HaloPSA’s (lack of) advanced documentation. At my day job we recently made the switch and I’m learning to cope with the…
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Automated AutoPilot Enrollment Using Powershell and NinjaRMM
“AutoPilot? Sounds spooky. I’ll keep provisioning machines by hand, thanks!” Said no one, ever, right? Wrong. Most MSPs are failing to adopt technologies like AutoPilot and Intune. There’s a lot of perfectly valid reasons why AutoPilot and Intune might not be right for some of your clients – licensing requirements, etc. That’s fine. But for…