Category: Azure
Some vendor’s desperate attempt to cash in on my hard work has only reignited my disdain for predatory practices in the MSP world. My previous failures to protect you from these Kaseya…
Firstly, mea culpa Well, well, well…here I am definitely not almost a year after my last post! I acknowledge the content sin I have committed and I come prepared to offer recompense…
Let’s face it, the world of file storage and collaboration can be a bleak and confusing wasteland, and MSPs are often left to navigate the chaos for their clients. But fear not,…
Introduction One of the many things that greatly inconvenience me on a regular basis is QA review for call recordings. You should be reviewing calls regularly during probationary periods of employees to…
Microsoft Graph and Twilio and HaloPSA, oh my! Introduction How do you know that person calling your helpdesk is who they say they are? Social engineering a helpdesk employee is a highly…
Azure is really cool. Like, really cool. It can be really hard for MSPs to keep up with the flurry of technologies Microsoft blasts out at an insane pace. Unless you have…
HaloPSA: The Missing Manual Series – Volume II Introduction Back in May I dropped a hot piece of PowerShell in your laps with Part I, which covered some advanced Azure automation techniques…
HaloPSA: The Missing Manual Series – Volume I Introduction You know what I love? Automation. You know what I hate? Shitty documentation. I’m a huge fan of HaloPSA. I’m not a huge…
“AutoPilot? Sounds spooky. I’ll keep provisioning machines by hand, thanks!” Said no one, ever, right? Wrong. Most MSPs are failing to adopt technologies like AutoPilot and Intune. There’s a lot of perfectly…